PAYMENT, REFUND, and ENERGY EXCHANGE POLICIES
We have an extremely high satisfaction level, and still, clear agreements serve everyone.
Your Registration or Purchase is Your Agreement
With Total Body Reset Purchases and/or Heal Your Life Coaching Package and/or other Courses, after the 7 day no questions asked guarantee, there are no refunds. DrKyia works with you in the Non-Physical from the instant you register, and that value is permanently yours. You are placed in an energy healing container (like a blessing) the moment you register or purchase. You are able to postpone participation if necessary and be included in a future live event, if applicable. DrKyia continues to work with you throughout your postponement. You retain access to all of your extensive online materials: the Total Body Reset Course, the many videos, audios, etc.
It is always in Divine order when postponement occurs. Big things can happen while you wait, if you allow it in.
Refunds will not be given if you have buyer's remorse or just don't want to do the program. Please make sure that you are ready and committed prior to purchasing the program.
Book and Course Refunds
We offer a money back guarantee on any paperback books shipped to your home.
Aside from the money back guarantee on any physical books and limited time guarantee for the courses, there are no refunds for any of our courses, services, or products except for a physically defective product like a damaged book or artwork.
Here's why:
Retreats, courses and sessions begin the instant you register. As soon as you pay a deposit or register, your commitment and DrKyia’s intention begin to take effect.
DrKyia, as an energy healer herself, begins to work with you in the Non-Physical and your intention goes into the Void and begins to create immediately. It's already working on you, whether you realize it or not, and things ARE shifting in the Non-Physical whether you're letting it in yet or not. If you're not in much resistance, things begin to happen.
Many people get what they wanted in advance of the session, retreat, or event, or before they begin a course.
What's already been done for you in the Non-Physical cannot be "returned" to us. It is permanently yours, and it may flower later. This divine energy continues to melt your resistance over time.
The Courses and Private Coaching work! The only variable is how quickly you work it…allow it to work.
Emotional or mental upset is sometimes a part of this process. Upset, anger, frustration, discouragement, lower emotion, or resistance is not grounds for a refund--it's part of the journey. Use the tools and come out even more powerful (this is true of any upset in life.)
Results are consistently excellent, as you see from the testimonials, yet individual results and time frames do vary.
If there is a unique circumstance where a refund is warranted:
Our credit card processor charges us a % to process your online purchase. Their fee is 3.9% for U.S. purchases, and 4.9% for international purchases. They do not refund that fee to us if we issue you a refund, they keep it. On those rare occasions where our policy allows a refund, that % is subtracted from the refund we issue.
Be Responsible for Yourself
You should not begin working with Dr.Kyia unless you agree to allow and take responsibility for the feelings and changes that come with the process of awakening and healing.
This is not just more endless metaphysical seeking or traditional medicine.
This is the REAL deal…and deep healing WILL occur if/when you allow it to unfold.
We are not just fooling around.
You'll get what you need if you do you follow the program and ask questions if you need assistance.
Term of Membership in Online Courses
Your term of membership in each course is for life. We reserve the right to delete accounts if the client has been inactive for a couple of years, to free up space. The only other reason we would terminate a membership is if someone gives us a very good cause to: makes inappropriate posts on the Forum, uses it for promotional purposes or spam, gossips, or uses poor ethics.
Much Love,
DrKyia’s Team
Policies for Private Sessions with Dr.Kyia (if she is giving sessions)
Dr.Kyia is currently only giving sessions to people who have completed Total Body Reset Program…or who are doing private coaching with her. The books and online courses give you the basics.
If you call in late, your session began at the appointed time and still ends at the appointed time. You can still get full benefit--the value isn't limited by time--but the person after you must begin on time.
If you miss your session, your session appreciation fee is forfeited. If you choose to let it in, you can benefit from the value you received just by registering. Pay attention to dreams and waking life, as well as any physical healing that might occur.
**48 hours written notice BY EMAIL is required for cancellations or to reschedule private sessions. support@drkyia.com
Thank you!
Dr.Kyia and team
***Medical Disclaimer:
TERMS OF PARTICIPATION
Please READ Carefully by purchasing this product you (herein referred to as "Client") agrees to the follow terms stated herein.
PROGRAM/SERVICE- Total Body Reset and Heal Your Life Coaching
DiviNeva, LLC.(herein referred to as “DrKyia.com” or “Company”) agrees to provide Program, “Total Body Reset” (herein referred to as “Program) and/or Heal Your Life Coaching identified in online commerce shopping cart. Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.
DISCLAIMER
Client understands Dr.Markyia Nichols aka Dr.Kyia (herein referred to as “Consultant”), is not an employee, agent, lawyer, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Purchasing the product does not constitute a Doctor-Patient Relationship with Dr. Kyia without having an in person physical examination or ordering of lab/blood work. If the client would like to establish a Doctor-Patient Relationship with Dr. Kyia, the Client must meet requirements for that to occur by contacting Dr. Kyia personally for a private engagement. In such, the Client assumes the responsibility of maintaining a relationship with their primary care provider and promises that they will not decrease or eliminate prescription medication without prior knowledge or consent by their Primary Physician. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) Perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s full network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this program. If the Parties continue their relationship, a separate agreement will be entered into.
FEES
The fee for Total Body Reset are the following two options: 1 payment of $997 (webinar special) or $1497…or a payment plan. If you select the monthly payments, you will pay the first installment today, and equal installment each month for an additional 2 months per terms outlined online. If you choose to pick this option, you are responsible for all payments unless a refund is requested according to the terms further outlined below. Please note that if you choose the payment option, DiviNeva, Inc. and Dr.Kyia retain the right to suspend access to any program if payments are not made as they are due. Further, if at any time if there is a past due payment, access to the program will be temporarily restricted until the account is in current financial standing. Each monthly invoice only indicates the payment and balance due for the current month listed on that individual invoice, and does not reflect the ongoing or remaining balance for the account. Should you have any account questions you can email support@drkyia.com at any time.
METHODS OF PAYMENT
If Client elects to pay by monthly installments, Client authorizes the Company to charge Client’s credit card or debit card. If Client elects to pay in FULL, Client may pay by credit card or debit card.
Online Course (Total Body Reset, Thyroid Fix) Refund Policy
We want you to be satisfied with your purchase but we also want you to give your best effort to begin the course and determine if it will be a fit for you. We offer a 7-day refund period for purchases. This is a no questions asked guarantee….and you have up to 7 days from payment to request the refund.
In the event that you decide your purchase was not the right decision, within 7 days of enrollment, contact our support team at support@drkyia.com and let us know you’d like a refund by the 7th day at 11:59 EST. If you do not request a refund by the 7th day, you will not be granted a refund.
We will NOT provide refunds more than 7 days following the date of purchase. After day 7, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.
Refunds will not be given if you have buyer's remorse or just don't want to do the program. Please make sure that you are ready and committed prior to purchasing the program.
Please note: If you opted for a payment plan and you do not request a refund within 7 days, you are required by law to complete the remaining payments of your payment plan.
All refunds are discretionary as determined by DiviNeva, LLC. To further clarify, we will not provide refunds after the 7th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If a refund is granted, we will deduct the price of the Detox Kit which was shipped. There are no refunds on the Detox Kit once shipped to your home. The total cost of the detox kit with shipping is $250. This will be deducted from the total amount of the payments you have made for the course if a refund is requested within 7 days.
NO Refunds will be honored if a personal, private 1-on-1 session with Dr. Kyia has taken place.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: support@drkyia.com.
Private Session and Heal Your Life Coaching Refund Policy
No Refunds will be given if a personal, private 1-on-1 session with Dr.Kyia has taken place. The value for the session is $695 per hour. If you would like to request a refund for remaining heal your life coaching sessions, the cost of any labs, supplements, and sessions already conducted will be deducted from your purchase price. In addition, a processing fee equivalent to the credit card fee of 3.9% will be deducted. If you would like to have a complimentary 15 minute phone call with Dr.Kyia to gauge whether she would be a good fit with your personality, please email support@drkyia.com. This is a $175 value offered for free to help you determine and check in with your inner guidance prior to engaging in any personal work with her and she is happy to offer this for you.
Digital Products (Mind/Body/Spirit Summit, downloadable workbooks, ebooks, meditations) Refund Policy
No refunds are given for any downloadable products. Thank you for understanding!
CONFIDENTIALITY
The Company respects Client’s privacy and insists that Client respects the Company’s and Program Participants (herein referred to as “Participants”). Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by Program participants or any representative of the Company is confidential, Proprietary, and belongs solely and exclusively to the Participant who discloses it. Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, on the forum or otherwise. Client agrees not to use such confidential information in any manner other than in discussion with other Participants during Program. Participants agree to be contacted through the methods and details provided at the time of registration on matters regarding, but not limited to: program details, new offers, balances due and collections; unless otherwise requested by the consumer. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. Client agrees not to violate the Company’s publicity or privacy rights. Furthermore Client will NOT reveal any information to a third party obtained in connection with this Agreement or Company’s direct or indirect dealings with Client including but not limited to; names, email addresses, third-party company titles or positions, phone numbers or addresses. Additionally, Consultant will not, at any time, either directly or indirectly, disclose confidential information to any third party. Further, by purchasing this product you agree that if you violate or display any likelihood of violating this session the Company and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.
NO TRANSFER OF INTELLECTUAL PROPERTY
Dr.Kyia's program is copyrighted and original materials that have been provided to Client are for Client’s individual use only and a single-user license. Client is not authorized to use any of Company’s intellectual property for Client’s business purposes. All intellectual property, including Company’s copyrighted program and/or course materials, shall remain the sole property of Dr.Kyia. No license to sell or distribute Company’s materials is granted or implied. By purchasing this product, Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Company is confidential and proprietary, and belongs solely and exclusively to the Company, (3) Client agrees not to disclose such information to any other person or use it in any manner other than in discussion with the Company. Further, by purchasing this product, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
CLIENT RESPONSIBILITY
Program is developed for strictly educational purposes ONLY. Client accepts and agrees that Client is 100% responsible for their progress and results from the Program. Company makes no representations, warranties or guarantees verbally or in writing. Client understands that because of the nature of the program and extent, the results experienced by each client may significantly vary. Client acknowledges that as with any endeavor, there is an inherent risk of loss of capital and there is no guarantee that Client will reach their goals as a result of participation in the Program. Program education and information is intended for a general audience and does not purport to be, nor should it be construed as, specific advice tailored to any individual. Company assumes no responsibility for errors or omissions that may appear in any program materials.
INDEPENDENT CONTRACTOR STATUS
Nothing in this Agreement is to be construed as creating a partnership, venture alliance, Doctor-Patient relationship, or any other similar relationship. Each party shall be an independent contractor in its performance hereunder and shall retain control over its personnel and the manner in which such personnel perform hereunder. In no event shall such persons be deemed employees of the other party by virtue of participation or performance hereunder.
FORCE MAJEURE
In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Company to perform its obligations under this Agreement, the Company’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
SEVERABILITY/WAIVER
If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.
MISCELLANEOUS
LIMITATION OF LIABILITY. Client agrees they used Company’s services at their own risk and that Program is only an educational service being provided. Client releases Company, its officers, employees, directors, subsidiaries, principals, agents, heirs, executors, administrators, successors, assigns, Instructors, guides, staff, Participants, and related entities any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releasees”) from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Programs. Client accepts any and all risks, foreseeable or unforeseeable. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrolment in the Program. Company assumes no responsibility for errors or omissions that may appear in any of the program materials. You also understand that any testimonials or endorsements by our customers or audience represented on our programs, websites, content, landing pages, sales pages or offerings have not been scientifically evaluated by us and the results experienced by individuals may vary significantly. Client agrees to discuss any and all treatment plan changes with their Primary Medical Physician or Health Care Provider.
NON-DISPARAGEMENT.
The Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Client nor any of Client’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner directors, officers, Affiliates, subsidiaries, employees, agents or representatives.
ASSIGNMENT.
Client may not assign this Agreement without express written consent of Company.
MODIFICATION.
Company may modify terms of this agreement at any time. All modifications shall be posted on the DrKyia.com website and purchasers shall be notified.
TERMINATION.
Company is committed to providing all clients in the Program with a positive Program experience. By purchasing this product, Client agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Client’s participation in the Program without refund or forgiveness of monthly payments if Client becomes disruptive to Company or Participants, Client fails to follow the Program guidelines, is difficult to work with, impairs the participation of the other participants in the Program or upon violation of the terms as determined by Company. Client will still be liable to pay the total contract amount.
INDEMNIFICATION.
Client shall defend, indemnify, and hold harmless Company, Company’s officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the product(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or wilful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Client shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Client recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company. In consideration of and as part of my payment for the right to participate in DrKyia.com Programs, the undersigned, my heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge DiviNeva, LLC and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators, successors, and assigns and any of the training instructors, guides, staff or students taking part in the training in any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releasees”) of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Programs.
RESOLUTION OF DISPUTES.
If not resolved first by good-faith negotiation between the parties, every controversy or dispute relating to this Agreement will be submitted to the American Arbitration Association. All claims against Company must be lodged within 100-days of the date of the first claim or otherwise be forfeited forever. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand. The parties shall cooperate to ensure that the arbitration process is completed within the ninety (90) day period. The parties shall cooperate in exchanging and expediting discovery as part of the arbitration process. The written decision of the arbitrators (which will provide for the payment of costs) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or a decree in equity, as circumstances may indicate. In disputes involving unpaid balances on behalf of Client, Client is responsible for any and all arbitration and attorney fees.
EQUITABLE RELIEF.
In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.
NOTICES.
Any notices to be given hereunder by either Party to the other may be effected by personal delivery or by mail, registered or certified, postage prepaid with return receipt requested. Notices delivered personally shall be deemed communicated as of the date of actual receipt; mailed notices shall be deemed communicated as of three (3) days after the date of mailing. For purposes of this Agreement, “personal delivery” includes notice transmitted by fax or email. Email: support@drkyia.com. This Agreement shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.This Agreement constitutes and contains the entire agreement between the parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, United States of America.
**If you do not understand or agree with any of these conditions, please do not order this material. If you require further clarification, please contact support@drkyia.com.